Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. In some cases, the return time may be shorter depending on the product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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To offer competitive prices, trendy and quality products, we source from different suppliers all over the world. Our processing time is usually 3-5 business days. Depending on where you are, the shipping time can be up to 15 days for free shipping.
Sometimes shipping may be slightly delayed to some countries. During the holiday season delivery can take up to 15-30 days. Due to the COVID-19, it may take more time for package transition.
You will be notified once your order has been confirmed or shipped.
Satisfied or refunded
We always aim for make sure our customers love our products, but if you do need to return an order, be aware that items must be returned within 30 days of delivery and in its original condition and packaging to be eligible for a refund.
Return shipping costs will be deducted from your refund and may vary depending on the location of the return.
Feel free to email us at firstname.lastname@example.org with your request.
Being very customer oriented, we place a lot of importance on written communication. This allows us to have a trace and a good understanding of the customer's request.
You can email the support anytime at email@example.com.
Your requests will be processed within a reasonable time.
To better server you live, we plan to integrate a chat system to our web site very soon.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information. We accept all major credit cards (Visa, MasterCard, American Express), and you can also pay through PayPal or Shopify Payments.
You will receive a confirmation of your order via email with the total dollar amount (including any applicable taxes and shipping).